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How do I get definitions for terms used in Bill Pay?

Address on File: For this payee you are using the best known address that Wells Fargo has on file.

Automatic Payment: An automatic payment is a payment:

  1. That you set up for the same amount every time, such as your monthly mortgage or car loan payment. Choose automatic payments if you plan to pay the same amount to the same person or company on a regular basis.

    Or

  2. If you receive a bill electronically through your Bill Pay service, you can choose to pay the same amount to the payee on a regular basis, or you can create rules to pay your eBill automatically using conditions you specify. For example, you can create minimum or maximum payment rules or even request that an email is sent to you when the eBill amount due exceeds a specified amount.

For bills you have selected to receive electronically, your automatic payment options are: (you can also choose these options during the Edit Payee process)

Billing Cycle: The billing cycle is how often you receive a particular eBill. A monthly billing cycle (eBills sent once a month) is the most common.

Category: The Category field is useful for creating reports and keeping track of your expenses in Bill Pay and Online Banking Spending Report. Get organized by categorizing your payments under utilities, business expenses, car expenses, etc. Bill Pay transactions will also display in your Online Banking Spending Report based on the category you select in Bill Pay.

For payments from your personal accounts, all default Bill Pay categories except "Miscellaneous" will be categorized in your Online Banking Spending Report. You cannot rename or delete any default categories in Bill Pay. You can create, rename, and delete your own custom categories in Bill Pay. Custom categories you create in Bill Pay will be reported as "Non-Categorized Transactions" in your Online Banking Spending Report.

For payments from your business accounts all default Bill Pay categories except "Bus: Misc," "Bus: Rent/Leases," "Bus: Taxes," "Bus: Travel/Ent," and "Miscellaneous" will be categorized in your Online Banking Business Spending Report. You cannot rename or delete any default categories in Bill Pay. You can create, rename, and delete your own custom categories in Bill Pay. Custom categories you create in Bill Pay will be reported as "Non-Categorized Transactions" in your Online Banking Spending Report.

Check Information: Contains the Display Name and Display Address.

Check Number: Check numbers printed on Bill Pay paper checks are unrelated to the numbers printed on your personal checks. In certain cases, Wells Fargo may not be able to provide the check number.

Credited On: Credited On is the date the payee will post a same day payment to your account. If the payment is made prior to the Cutoff Time displayed, the payment will be posted the same day. If the payment is made after the Cutoff Time, the payment will be posted the next business day, as indicated in the Credited On column.

Cutoff Time: The Cutoff Time indicates when the payee accepts same day payments and the time by which you must submit a same day payment to have it credited to your account that same day. For payments to be posted the same day, they must be made prior to the time indicated. If it is past the Payee cutoff time, the payment will be posted the next business day, as indicated in the Credited On column.

Default Payment Account: The default payment account is the account that will fund your Bill Pay payments unless you specify another account at the time you schedule a payment. You can change the default payment account for all your payees by editing your Bill Pay User Profile. You can change the default payment account for a payee by selecting a different account from the Payment Account drop down on the Overview page or from the default payment account dropdown menu on the Payee Details page when adding or editing a payee.

Delete Payee: Deleting a payee removes the payee from your payee list. If you have payment activity for that payee, you will still be able to see your prior payments in the Processed Payments section of the Payments page.

Deliver By (Date): The Deliver By date is when a payee will receive your payment. You should allow one to three business days for an electronic payment to be delivered to your payee. You should allow at least five business days for a paper check to be delivered to your payee. The deliver by date shown is based on the current information Wells Fargo has for the particular payee.

Delivery Time: Delivery time is how long it takes for a payment to arrive at a payee. Depending on the payee, payments take either up to three or five business days to arrive (Day 1 is the business day following the Payment Send On date.) Electronic payments take up to three business days. For payees who cannot accept electronic payments, typically individuals or small companies, we send a paper check that takes up to five business days to arrive.

To ensure on-time payments, be sure to consider delivery time when you schedule your payments. We also offer a Bill Pay Payment Guarantee.

Display/Hide Payees: You can select the payees you want to be displayed on your Bill Pay Overview page. Click Payees in the Bill Pay menu bar and place a check mark in the Display box for each payee you want to include on your Bill Pay Overview page. You can choose to display only the payees you regularly pay or all your payees.

Note that to view a payee on the Overview page, a default payment account must be assigned to the payee.

eBill Notifications: When setting up or editing your Payee Details, you can choose if you want us to send you emails regarding your eBills. For payees with active eBills, you will see three email options available.

Electronic Biller: An electronic biller (eBiller) is a company that allows you to receive your bills electronically through Wells Fargo Bill Pay. Payees that currently offer electronic billing are marked with the eBill symbol.

Electronic Bills (eBills): Electronic bills (eBills) are online versions of your paper bills that you receive, view, and pay through Bill Pay. The only difference between an electronic bill and a paper bill is that you receive an electronic bill online, not through the mail. Although it may be displayed differently, all of the information you receive in your paper bill is presented online, and the frequency of the bill remains the same. You can print the eBills for your records, and set reminders for yourself to pay the eBill when payment is due.

You can receive your eBill from participating merchants, such as your phone, utility and insurance companies, department stores, and more. Look for payees that offer electronic billing when you're adding your payees. They are marked with the eBill symbol (eBill) in the Add Payee pick list and on other pages.

Once you’ve activated eBills for your Payee, it will be marked with an eBill Active symbol. When activating eBills for your Payee, please be sure to read the eBillers terms and conditions carefully when available. Sometimes signing up to receive an online bill means that your paper bills will be turned off, but this should be disclosed in the eBiller‘s terms and conditions.

Here are some possible reasons you may not be able to successfully activate eBills for your payee:

Important Information: For Wells Fargo Home Mortgage, Wells Fargo Credit Card, Wells Fargo Line of Credit, Wells Fargo Installment Loans, and Wells Fargo Education Financial Services payees, you will receive an immediate on-screen confirmation when the eBill activation is successful. For all other payees, please continue to pay any bills that come in the mail until you are notified that the eBills are active. We will notify you when your electronic bill activation is successful. (Please allow up to 10 days.) If we encounter any problems setting up an electronic bill with your payee, we will notify you. If you have questions about why your eBill activation was unsuccessful, please contact your payee.

Email Alert: An email alert is a communication regarding your Bill Pay service that we send to the email address you specified in your Bill Pay User Profile. When you are setting up payments for a company or a person, you can elect to have the following email alerts sent to you:

With eBills, you can also choose to get emails when the eBill has been received, if the payment has not been scheduled a certain number of days prior to the bill due date, and if the eBill has not been received within a certain number of days of the billing date.

Email Alert Format: You can choose to receive email alerts in one of two formats:

Funding/Service Fee Account: This account will be used as the default to pay bills and post service charges. You select or change this account on the Bill Pay User Profile page.

Historical Payment: The Historical Payments section shows all payments with Sent dates in the selected period. The default period is the past 60 days. If you want to see historical payments for a different time period, select the desired time period from the dropdown box and click Go.

Processed payment statuses are: Paid, Cancelled, Stop/Return, and NSF (non-sufficient funds).

History: History refers to your prior payment activity or eBill History for the past twelve months. For payments, this includes in-process, pending, paid, cancelled, stop/return, and NSF payments.

In-Process: A payment is in-process as of 7:00 PM (Pacific Time) on its Send On Date until it is marked as paid the next day. You cannot edit a payment while it is in-process.

Last Payment: The last payment is the most recent payment that you made to a particular payee.

Make a Payment by Credit Card (Pay by Credit Card)

You can use your Wells Fargo consumer credit card, business credit card, or BusinessLine® account to make Bill Pay payments. Additional transaction fees and finance charges may be charged to your credit card account when you make a Bill Pay payment using a Wells Fargo credit card or BusinessLine® account. Notice of the additional transaction fees and finance charges will be displayed when you schedule the payment. You will then have the opportunity to cancel the payment or to use a checking account to fund the payment to avoid the additional transaction fees and finance charges.

You cannot use a credit card to make Bill Pay payments to other Wells Fargo credit products such as Wells Fargo Home Mortgage®, Wells Fargo Line of Credit or Wells Fargo credit cards.

  1. If you are coming from the Bill Pay Overview page, verify the information entered for each payment you want to schedule.

    If the Amount and Send On fields are blank, enter the amount you want to pay and the date you want the payment sent. The minimum number of business days that you need to allow to ensure on-time payment is displayed below the Send On field. (Note: The number of days does not include the Send On date.)
  2. Category, and Memo will automatically display the information you selected when you set up this payee. To change these options, use the pulldown menus or type over the information displayed in the Memo field. The Category field is for your use only, and will not be shown to the payee. Memo information will be sent with your payment only when the payment is made by check.

    Important Information: Changes you make to Payment Account, Category, and Memo on this page will only apply to this payment. To change information for all payments to a payee, go to the Payees section.
  3. If you want to remove an individual payment, click Remove next to that payment. If you do not want to make any of the payments, click Cancel.

To make these payments, click Submit Payment(s).

Manual Payment: Manual payments are payments you schedule individually, one at a time. Manual payments are typically used when the amount or frequency of your payment varies each time.

Mark as Paid (Mark the eBill as Paid): This payment option displays the payments as paid within the Bill Pay pages. Choose this payment option if you will view your eBill online through Bill Pay, but plan to make other arrangements to pay your eBill. If you choose this option, we will mark it as paid as soon as it is received.

Memo or Memo/Invoice #: As with a paper check, you can use the Memo field to send a note to the payee. Memo information is only sent when the payment is made by paper check, not electronically. You set a default memo when you set up a payee, but you can change it for each payment to that payee if you wish.

Name on Account: If you enter a name in the Name on Account field for a specific payee, that name will be used on checks to that payee instead. For Business customers, the business name gets printed on the checks.

Nickname: A nickname is the optional unique name you give to a payee in addition to the payee name. For instance, if you have several phone company payees, you could nickname them cell phone, home phone, and business phone. Payee nickname is intended for your personal use and will not be sent to the payee.

NSF: NSF means non-sufficient funds. When you do not have sufficient available balance or credit in your funding account, including overdraft protection, at the time a Bill Pay payment is scheduled to be paid, we will reject the payment and attempt to make the payment on the next business day. If the payment has non-sufficient funds on the second attempt, we will cancel the payment and send you a notice and email alert. NSF payments appear in your payment history.

Payee: A payee is any company or person within the U.S. that you make payments to. For example, a payee could be your credit card company or a person such as your gardener.

Paying a Company: Complete the Pay New Payee page with the Company radio button selected. Type the company name in the Payee Name field and we will automatically search for that company from the hundreds of local and nationwide companies we have in our directory. Once you’ve selected a company from our directory, we will provide you a list of addresses available for the payee you selected. Select your payee’s address from our list and you can proceed to make a payment. Note that payments sent to companies may take up to three business days to be delivered. Please check the number of delivery days as you are scheduling payments.

Paying a Person: Complete the Pay New Payee page with the Person radio button selected. Enter the person or small business name, address, phone number and provide an account number if you have one with the payee. Payments sent to a person or small business are typically sent as paper checks with your name printed on the check. You may also specify a Memo (or an invoice number for Business Bill Pay) that would be printed on the check to ensure the payment is correctly credited. Note that these payments may take up to five business days for delivery. Please check the number of delivery days as you are scheduling payments.

Payment Account: This is the Wells Fargo account that is used to make Bill Pay payments. See also Default Payment Account.

Payment Account(s) Section: This section shows the available balance or available credit for your payment accounts, as displayed on the Account Summary page. The available balance or available credit shown includes payments debited from your account and does not reflect pending payments.

If you only access personal accounts (i.e., you do not view any business accounts), in addition to the available balance/credit, your projected balance/available credit will also be displayed in the Payment Account(s) section.

Whenever and wherever displayed, your projected balance/available credit equals the available balance (checking account) or available credit (credit card or line of credit) in your funding account, minus pending and in-process Bill Pay payments scheduled for today and the next seven calendar days after today.

Please note: The projected balance and available credit is only an estimate, based on your current available balance and available credit less scheduled Bill Pay payments scheduled for today and the next seven calendar days after today. No other type of transaction on the account is included in the projected balance and available credit.

Below are some examples of transactions that are not included when your current available balance and available credit is calculated:

Payment Date Options: See Payment Options.

Payment Details: Changes made on this page will only apply to payment(s) on the Make Payment or Pay New Payee page. To change payment details for all payments, go to the Payees page and select your desired payee to change.

Payment Frequency: When setting up automatic (recurring) payments, you can choose how often you want us to make payments to a payee. The default payment frequency is once a month but you may select one from the following:.

Note: The date the payment is made is counted as Day 1. Recurring payments that fall on a weekend or holiday will be sent on the next available business day. Some automatic eBill payments may arrive late if the due date falls on a weekend or holiday and your payment instructions did not allow sufficient time to send the payment. You will need to edit these payments and select an earlier Send On date.

Payment Guarantee: With Bill Pay, you can pay any person or company in the U.S. securely and easily. And thanks to Wells Fargo's Payment Guarantee, you may never pay another late fee again.

As long as you schedule your payments properly in advance and have sufficient funds available in your account, you can rest assured that your bills will be paid accurately and on time.

How our payment guarantee works:
If Wells Fargo does not properly complete a bill payment on time or in the correct amount, we will pay any late fees or finance charges that you reasonably incurred as a result, provided that your account was in good standing with the payee prior to this incident.

We will also be liable to you if we fail to stop a payment pursuant to your order to do so, so long as your order describes the payment with reasonable certainty and is received at a time and in a manner that affords us a reasonable opportunity to act on it before the payment is sent. Except as stated in the Online Access Agreement, any stop payment provisions of the agreement otherwise governing your Eligible Account that are applicable to checks will also apply to the Bill Pay Service.

We will not be responsible for any charges imposed or any other action taken by a payee resulting from a payment that you have not scheduled properly, including any applicable finance charges and late fees. In addition, we will not be liable if any third party through whom any bill payment is to be made fails to properly transmit the payment to the intended payee.

We will also not be liable if there are insufficient available funds or credit availability in your Bill Pay Account and/or overdraft protection plan; if a legal order directs us to prohibit withdrawals from the Bill Pay Account; if the Bill Pay Account is closed or frozen; or if any part of the electronic funds transfer system is not working properly. We will not be liable for indirect, special, or consequential damages arising out of the use of the Bill Pay Service. Wells Fargo does not recognize "Grace Periods," "Pay To," or "Late After" dates when considering the reimbursement of late fees or finance charges.

Payment Notifications: When setting up or editing your Payee Details, you can choose to receive payment notifications for this payee. Your Payment Notification options are:

Payment Options: You have a choice of payment options, or ways you‘d like to pay your bills. See Automatic Payment, Manual Payment, and Mark eBill as Paid.

Payment Reminder:The payment reminder is an alert that you can set up to be reminded of a payment due if you do not receive eBills for a payee.

Payment Summary: The Payment Summary is a tool that displays key information about a payee (including up to 3 pending payments, the 3 most recent payments and the payee address and phone number), on the Overview page. If the payee is an active eBiller, the eBill summary data such as the payment due date and amount will also be displayed in the payment summary. If the payee is not an eBiller or if you don’t receive eBills for the payee, you can set up a payment reminder which would also be displayed in the payment summary.

Payment Type: Whenever possible the payment will be sent electronically; otherwise it will be sent by paper check.

Pending Activation: When you request eBills for a payee we send your request to the payee. Your request is pending activation until your biller verifies your name and account number and sends your first eBill. This does not apply for Wells Fargo Home Mortgage, Wells Fargo Credit Card, Wells Fargo Line of Credit, Wells Fargo Installment Loans, and Wells Fargo Education Financial Services payees because you will receive an immediate on-screen confirmation whenthe eBill activation is successful.

Pending Payment: A pending payment is a payment you scheduled or one the system scheduled for you according to the automatic payment rules you set up. A payment is in pending status from the time you schedule the payment up until 7:00 p.m. Pacific Time on the Send On date. You may edit your payment while it is in pending status. The Overview page shows the next Pending Payment amount and date for each of your payees with a scheduled payment.

Remove (Payment): If you have more than one payment on the Make Payment page and want to remove an individual payment, click Remove for the desired payee. If you do not want to make payments to any payees on the Make Payment page at this time, click Cancel.

Reports (Create a Report): A report is a record of the payments you've made, organized by category, payment account, and payment history. You can create a custom report to keep track of payment activity.

Same Day: A Same Day payment is one that can be delivered to an eligible payee on the same day it is submitted, without having to schedule the payment in advance. Look for the Same Day (eligible for same day delivery) symbol on the Bill Pay Overview page to make a Same Day payment.

Saving a Report: You can save your reports in one of two ways:

Send First Payment On: If you have selected Exact amount for your payment option, the date you enter is the date that the recurring payments begin. It is the date we begin to process the first payment in the recurring series and withdraw funds from your account.

Send On (Date): This is the date that we begin to process the payment to your payee and withdraw funds from your account. Depending on the payee, payments take either up to three or five business days to arrive. Day 1 is the business day following the Send on date. Also see Delivery Time.

Send Payments Until: If you have selected Exact amount for your payment option, the following three options are available to determine when your recurring payments will end.

Stop/Return: This status means that a payment stop request has been processed on the payment. Payments that are sent electronically cannot be stopped, but a payment stop request for checks can be initiated by you or Wells Fargo.

View: Select View under the Action column to see the most recent eBill received from that payee. For eBills older than one year, please contact your Biller.

View/Inquire: This link directs you to the Payment Details page where you can view the details of a processed payment. From the Payments Details page you can place an inquiry if you believe the payment amount, payee, date sent, or other details of your payment were incorrect. We will respond to your inquiry by sending a notice to your Bill Pay Notices inbox and an alert to your Bill Pay email address.

Your Account Number (as listed on bill): This is the account number your payee prints on your bill. If you do not have an account number for this payee (for example, if you‘re paying a person like your babysitter), check the box labeled “I don‘t have an account number with this payee.” We will indicate that an account number is not available by graying out the Your Account Number field.

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