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Payees

Payees

Click Payees in the Bill Pay menu bar to get to the Payees page. On the Payees page, you can view and edit the information about your payees and choose which payees you want displayed on your Bill Pay Overview/Business Bill Pay page. You can also view and edit the categories that you have chosen for your account. Add a new payee and make an initial payment by selecting the Pay New Payee link. You can complete any new payees you started by selecting the payee name or the Complete link in the New payees you've started table.

To view or edit information for a payee, click that payee name. This will take you to the Payee Details page for the payee.

To add, edit, or delete category information, click on the Edit link at the top of the Category column. Categories are useful for creating reports and keeping track of your expenses.

If your payee offers electronic bills, you will see an eBill symbol next to the payee name. To activate eBills for one of these payees, click the Activate eBills link. If you have previously requested eBills, the eBill service status displays here.

To view payment history, click on the History link in the Action column for the desired payee.

To make a payment, click on the Pay link in the Action column for the desired payee.

If you want to delete a payee from your active payee list, select the Delete Payee link in the Action column.

After your payee is deleted, you will still be able to access payment history for your deleted payee. Select Payments from the top of any Bill Pay page, and then select the History link in the Action column for that payee. Additionally, if you received any bills online you will be able to access your eBill history for your deleted payee. Select eBills from the top of any Bill Pay page and then select the History link in the Action column for that payee. Payment History and eBill History are available for one year.

Important information: For Wells Fargo Home Mortgage, Wells Fargo Credit Card, Wells Fargo Line of Credit, Wells Fargo Installment Loans, and Wells Fargo Education Financial Services payees, you will receive an immediate on-screen confirmation regarding the status of your eBill service.

For all other payees, you cannot delete a payee if your eBill service status is pending activation. You must wait until your eBill service status is active before you can delete the payee. Please allow up to 10 business days from the date of your initial request to receive confirmation that your eBill service status is active.

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Manage Categories

Categories are useful for creating reports and keeping track of your expenses in Bill Pay and Online Banking Spending Report. Categories are for your use only and will not be shown to payees. To add, edit, or delete category information, click the Edit link at the top of the Category column on the Payees page.

To add a category, type the category name in the Category Name box and click Save. To edit an existing category which you created, click the Rename link for the category you wish to change, then type in the new name for that category in the Category Name box and click Rename.

For payments from your personal accounts, all default Bill Pay categories except "Miscellaneous" will be categorized in your Online Banking Spending Report. You cannot rename or delete any default categories in Bill Pay. You can create, rename, and delete your own custom categories in Bill Pay. Custom categories you create in Bill Pay will be reported as "Non-Categorized Transactions" in your Online Banking Spending Report.

For payments from your business accounts all default Bill Pay categories except "Bus: Misc," "Bus: Rent/Leases," "Bus: Taxes," "Bus: Travel/Ent," and "Miscellaneous" will be categorized in your Online Banking Business Spending Report. You cannot rename or delete any default categories in Bill Pay. You can create, rename, and delete your own custom categories in Bill Pay. Custom categories you create in Bill Pay will be reported as "Non-Categorized Transactions" in your Online Banking Spending Report.

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Payee Details

To view or edit Payee Details for a payee, click on that payee name on the Payee page.

Note: In some cases, the account information displayed may be different from the information you provided when you set up the payee. The change may have been requested by your payee in order to expedite receipt of your payments.

Payee Information

You can edit Account Information, eBill Options (if you receive electronic bills) and Payment Details for a payee. You can choose to have this payee displayed or not displayed on the Bill Pay Overview/Business Bill Pay page. If you need to change other payee information, such as the address, you must delete the current payee and add it back as a new payee. See Editing a Payee for more information.

Account Information

Click Edit to change the payee nickname, your account number, name on account. If you receive electronic bills for a payee, you can only edit the payee nickname.

eBill Options

If your payee offers electronic bills, the eBill Options section will display.

If you currently receive electronic bills from your payee, you can click:

If you're not currently receiving electronic bills from this payee, you will see a Start Receiving This Bill Online link under the eBill Options section. Click this link to begin receiving your bill electronically.

Payment Details

Click Edit to make changes to this information such as the Payment Option (manual or automatic), Payment Account (your Wells Fargo account from which this payee is paid), payment amount (for automatic payments), Category, Memo/Invoice # (printed on paper checks), and your email alert preferences for each payee.

Delete this Payee

If you want to remove a payee from your active payee list, click the Delete Payee button.

After your payee is deleted, you will still be able to access payment history for your deleted payee. Select Payments from the top of any Bill Pay page, and then click the History link in the Action column for that payee. Additionally, if you received any bills online you will be able to access your eBill history for your deleted payee. Select eBills from the top of any Bill Pay page and then click the History link in the Action column for that payee. Payment History and eBill History are available for one year.

Important information: For Wells Fargo Home Mortgage, Wells Fargo Credit Card, Wells Fargo Line of Credit, Wells Fargo Installment Loans, and Wells Fargo Education Financial Services payees, you will receive an immediate on-screen confirmation regarding the status of your eBill service.

For all other payees, you cannot delete a payee if your eBill service status is pending activation. You must wait until your eBill service status is active before you can delete the payee. Please allow up to 10 business days from the date of your initial request to a receive confirmation that your eBill service status is active.

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Pay New Payee

Pay New Payee

Editing a Payee

Follow the steps below to update your payee’s name, address, or phone number.

  1. On the Payee Details page, select Edit Payee to the right of your payee’s current information.
  2. Update the necessary fields, on the Edit Payee Details page, by entering new payee details over the existing information.
  3. Review the new information, and select Save if what you have entered is correct. Select Cancel to return to the Payee Details page without saving the new information.
  4. After saving the information, you’ll be taken back to the Payee Details page. A message will appear to confirm the payee information was successfully updated.
  5. To make additional edits to the updated information, select Edit Payee and repeat steps 2 through 4.
  6. If Address on File appears in place of the payee’s address on the Payee Details page, the payee has provided Wells Fargo with their payment address. It isn’t necessary for you to update or change the payee’s information to ensure your payment is properly posted.

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Add Wells Fargo Payees

Some of your Wells Fargo accounts can be added to your payee list for you. Go to the Payees page and select the Add your Wells Fargo accounts link.

When your Wells Fargo accounts are added to your Bill Pay service upon enrollment, or when you use the Add your Wells Fargo accounts link, there is no need to have the bill in front of you, and you do not have to type in the account number and payment address. We verify and enter your account information for you, ensuring that your payments will be properly sent. This also helps you get started faster with Bill Pay.

The Wells Fargo accounts generally available to be added upon enrollment in Bill Pay or by using the Add your Wells Fargo accounts link are consumer and business credit cards, lines of credit, installment loans, auto loans, personal loans, and student loans. Auto leases, home equity loans and lines, and mortgage accounts will not be added on your behalf.

Wells Fargo accounts may not be added upon enrollment in Bill Pay or by using the Add your Wells Fargo accounts link, if:

If you have additional Wells Fargo accounts you wish to add as payees to your Bill Pay service, go to the Bill Pay Overview/Business Bill Pay page or the Payees page and select the Pay New Payee link.

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Account Number Not Valid

If you receive this message when you are adding or editing a payee, the account number you entered does not match one of the qualifying formats for this payee, and you will be prompted to re-enter it. Please enter the account number exactly as it appears on your bill. For Wells Fargo Home Mortgage, Wells Fargo Credit Card, Wells Fargo Line of Credit, Wells Fargo Installment Loans, and Wells Fargo Education Financial Services payees, you will be prompted to re-enter the account number if it does not match one of the qualifying formats or if it is not a valid account number.

If we are still unable to verify your account number, you may click Continue under "Proceed with this account number" if you want to proceed with the account number you entered. Selecting this option may mean that your payment could not be sent electronically. In addition, you will not be able to receive eBills for this payee.

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